/*
 * Ticket Detail View styles — full-page, conversation-first ticket view.
 * (c) Adrian Ranta. All rights reserved. Unauthorised use, reproduction and or distribution is strictly prohibited.
 */

/* ---- Header ---- */
.tdv-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 16px;
    border-bottom: 1px solid #e2e8f0;
    background: #fff;
}
.tdv-breadcrumb {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    color: #64748b;
}
.tdv-crumb-link {
    color: #2563eb;
    cursor: pointer;
}
.tdv-crumb-link:hover { text-decoration: underline; }
.tdv-crumb-current { color: #0f172a; font-weight: 600; }
.tdv-crumb-sep { color: #cbd5e1; }
.tdv-header-actions { display: flex; align-items: center; gap: 8px; }
.tdv-action {
    border: 1px solid #d1d5db;
    background: #fff;
    color: #334155;
    border-radius: 6px;
    padding: 6px 10px;
    font-size: 14px;
    cursor: pointer;
    line-height: 1;
}
.tdv-action:hover { background: #f1f5f9; }
.tdv-action-back { font-weight: 600; }

/* ---- Hero ---- */
.tdv-hero {
    padding: 16px;
    background: #fff;
    border-bottom: 1px solid #e2e8f0;
}
.tdv-title {
    margin: 0 0 12px;
    font-size: 20px;
    font-weight: 700;
    color: #0f172a;
}
.tdv-pills { display: flex; flex-wrap: wrap; gap: 8px; }
.tdv-pill {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 12px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 600;
    background: #f1f5f9;
    color: #0f172a;
    border: 1px solid #e2e8f0;
}
.tdv-pill-label {
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #94a3b8;
}
.tdv-pill-sla.sla-breached { background: #fef2f2; color: #b91c1c; border-color: #fecaca; }
.tdv-pill-sla.sla-critical { background: #fff7ed; color: #c2410c; border-color: #fed7aa; }
.tdv-pill-sla.sla-warning { background: #fefce8; color: #a16207; border-color: #fef08a; }
.tdv-pill-sla.sla-good { background: #f0fdf4; color: #15803d; border-color: #bbf7d0; }
.tdv-pill-sla.sla-paused { background: #f1f5f9; color: #475569; }

/* ---- Body layout ---- */
.tdv-body {
    display: flex;
    gap: 16px;
    padding: 16px;
    align-items: flex-start;
}
.tdv-main { flex: 1 1 auto; min-width: 0; }
.tdv-rail {
    flex: 0 0 360px;
    width: 360px;
    transition: width 0.18s ease, flex-basis 0.18s ease;
}
.tdv-rail.is-collapsed {
    flex-basis: 0;
    width: 0;
    overflow: hidden;
    opacity: 0;
}

/* ---- Tabs ---- */
.tdv-tabs {
    display: flex;
    gap: 4px;
    border-bottom: 1px solid #e2e8f0;
    margin-bottom: 12px;
}
.tdv-tab {
    border: none;
    background: none;
    padding: 8px 14px;
    font-size: 14px;
    font-weight: 600;
    color: #64748b;
    cursor: pointer;
    border-bottom: 2px solid transparent;
}
.tdv-tab.is-active { color: #2563eb; border-bottom-color: #2563eb; }
.tdv-tab:disabled,
.tdv-tab-reserved { color: #cbd5e1; cursor: not-allowed; }

/* ---- Conversation thread ---- */
.tdv-conversation { display: flex; flex-direction: column; gap: 12px; }
.tdv-conversation-loading,
.tdv-conversation-empty { color: #64748b; font-size: 14px; }
.tdv-msg {
    border: 1px solid #e2e8f0;
    border-left-width: 4px;
    border-radius: 8px;
    padding: 10px 12px;
    background: #fff;
}
.tdv-msg-head {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 12px;
    color: #64748b;
    margin-bottom: 6px;
}
.tdv-msg-author { font-weight: 600; color: #0f172a; }
.tdv-msg-when { margin-left: auto; }
.tdv-msg-marker {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    padding: 2px 8px;
    border-radius: 999px;
}
.tdv-msg-body { font-size: 14px; color: #1e293b; white-space: pre-wrap; }

/* requestor = neutral grey */
.tdv-msg-requestor { border-left-color: #94a3b8; }
.tdv-msg-marker-requestor { background: #f1f5f9; color: #475569; }

/* staff public reply = blue */
.tdv-msg-public { border-left-color: #2563eb; background: #f5f9ff; }
.tdv-msg-marker-public { background: #dbeafe; color: #1d4ed8; }

/* private / internal note = yellow */
.tdv-msg-internal {
    border-left-color: #ca8a04;
    border-left-style: dashed;
    background: #fefce8;
}
.tdv-msg-marker-internal { background: #fef9c3; color: #a16207; }

/* ---- Stub ---- */
.tdv-stub { color: #94a3b8; font-size: 14px; padding: 12px 0; }

/* ---- Right rail cards ---- */
.tdv-card {
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    padding: 14px;
    margin-bottom: 12px;
}
.tdv-card-accountsla { border-color: #c7d2fe; box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04); }
.tdv-card-title {
    margin: 0 0 10px;
    font-size: 13px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #475569;
}
.tdv-field {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    padding: 5px 0;
    font-size: 14px;
}
.tdv-field-label { color: #64748b; }
.tdv-field-value { color: #0f172a; font-weight: 500; text-align: right; }

/* SLA boxes */
.tdv-sla-boxes { display: flex; gap: 8px; margin: 8px 0; }
.tdv-sla-box {
    flex: 1 1 0;
    border-radius: 8px;
    padding: 8px 10px;
    text-align: center;
    border: 1px solid #e2e8f0;
    background: #f8fafc;
}
.tdv-sla-box-label {
    display: block;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: #94a3b8;
    margin-bottom: 2px;
}
.tdv-sla-box-value { display: block; font-size: 14px; font-weight: 700; }
.tdv-sla-box.sla-breached { background: #fef2f2; border-color: #fecaca; }
.tdv-sla-box.sla-breached .tdv-sla-box-value { color: #b91c1c; }
.tdv-sla-box.sla-critical { background: #fff7ed; border-color: #fed7aa; }
.tdv-sla-box.sla-critical .tdv-sla-box-value { color: #c2410c; }
.tdv-sla-box.sla-warning { background: #fefce8; border-color: #fef08a; }
.tdv-sla-box.sla-warning .tdv-sla-box-value { color: #a16207; }
.tdv-sla-box.sla-good { background: #f0fdf4; border-color: #bbf7d0; }
.tdv-sla-box.sla-good .tdv-sla-box-value { color: #15803d; }
.tdv-sla-box.sla-paused .tdv-sla-box-value { color: #475569; }

/* ---- Phase 2: permission-gate states ---- */
/* Read-only mode offers no edit affordance; editable mode is wired in 2.2+. */
.tdv-read-only .tdv-editable {
    cursor: default;
}
.tdv-root.tdv-read-only .tdv-edit-caret {
    display: none;
}

/* ---- Phase 2: editable affordances ---- */
.tdv-can-edit .tdv-editable {
    cursor: pointer;
}
.tdv-can-edit .tdv-pill.tdv-editable:hover,
.tdv-can-edit .tdv-field.tdv-editable:hover {
    box-shadow: 0 0 0 2px #c7d2fe;
}
.tdv-edit-caret {
    margin-left: 4px;
    font-size: 9px;
    color: #94a3b8;
}
.tdv-field.tdv-editable {
    border-radius: 6px;
}
.tdv-flash-saved {
    animation: tdv-flash 0.6s ease;
}
@keyframes tdv-flash {
    0% { background: #dcfce7; }
    100% { background: transparent; }
}

/* ---- Phase 2: inline edit popover ---- */
.tdv-popover {
    background: #fff;
    border: 1px solid #cbd5e1;
    border-radius: 8px;
    box-shadow: 0 8px 24px rgba(15, 23, 42, 0.16);
    padding: 8px;
    min-width: 220px;
    max-width: 320px;
}
.tdv-popover-list {
    display: flex;
    flex-direction: column;
    gap: 2px;
    max-height: 280px;
    overflow-y: auto;
}
.tdv-popover-option {
    text-align: left;
    border: none;
    background: none;
    padding: 7px 10px;
    border-radius: 6px;
    font-size: 14px;
    color: #1e293b;
    cursor: pointer;
}
.tdv-popover-option:hover { background: #f1f5f9; }
.tdv-popover-option.is-selected { background: #eff6ff; font-weight: 600; color: #1d4ed8; }
.tdv-popover-input {
    width: 100%;
    box-sizing: border-box;
    border: 1px solid #d1d5db;
    border-radius: 6px;
    padding: 7px 10px;
    font-size: 14px;
    margin-bottom: 6px;
}
.tdv-popover-save,
.tdv-popover-me {
    border: 1px solid #2563eb;
    background: #2563eb;
    color: #fff;
    border-radius: 6px;
    padding: 6px 14px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}
.tdv-popover-me {
    width: 100%;
    margin-bottom: 6px;
    background: #fff;
    color: #2563eb;
}
.tdv-popover-save:hover { background: #1d4ed8; }
.tdv-popover-me:hover { background: #eff6ff; }
.tdv-popover-results {
    max-height: 260px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.tdv-popover-hint {
    padding: 8px 10px;
    font-size: 13px;
    color: #94a3b8;
}

/* ---- Phase 2: conversation composer ---- */
.tdv-composer {
    position: sticky;
    bottom: 0;
    margin-top: 12px;
    padding: 12px;
    background: #fff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    box-shadow: 0 -2px 8px rgba(15, 23, 42, 0.04);
}
.tdv-composer.is-internal {
    background: #fefce8;
    border-color: #fde68a;
}
.tdv-composer-toggle {
    display: inline-flex;
    gap: 4px;
    margin-bottom: 8px;
    background: #f1f5f9;
    border-radius: 8px;
    padding: 3px;
}
.tdv-composer-mode {
    border: none;
    background: none;
    padding: 5px 12px;
    border-radius: 6px;
    font-size: 13px;
    font-weight: 600;
    color: #64748b;
    cursor: pointer;
}
.tdv-composer-mode#tdvComposerPublic.is-active {
    background: #2563eb;
    color: #fff;
}
.tdv-composer-mode#tdvComposerInternal.is-active {
    background: #d97706;
    color: #fff;
}
.tdv-composer-input {
    width: 100%;
    box-sizing: border-box;
    border: 1px solid #d1d5db;
    border-radius: 8px;
    padding: 9px 11px;
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    min-height: 60px;
}
.tdv-composer-actions {
    display: flex;
    justify-content: flex-end;
    margin-top: 8px;
}
.tdv-composer-send {
    border: 1px solid #2563eb;
    background: #2563eb;
    color: #fff;
    border-radius: 8px;
    padding: 8px 20px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
}
.tdv-composer-send:hover { background: #1d4ed8; }
.tdv-composer-send:disabled { opacity: 0.6; cursor: progress; }

/* ---- Phase 3: status-not-valid-for-type flag ---- */
/* After a Type change leaves the current status outside the new type's set,
   we mark (never auto-change) the status control so the user picks a new one. */
.tdv-status-mismatch {
    box-shadow: 0 0 0 2px #fca5a5;
    border-radius: 6px;
}
.tdv-field.tdv-status-mismatch .tdv-field-value::after,
.tdv-pill.tdv-status-mismatch::after {
    content: " ⚠";
    color: #dc2626;
}

/* ---- Phase 5: Assets tab ---- */
.tdv-tab-badge {
    display: inline-block;
    margin-left: 6px;
    min-width: 18px;
    padding: 0 6px;
    border-radius: 999px;
    background: #e2e8f0;
    color: #475569;
    font-size: 11px;
    font-weight: 700;
    line-height: 18px;
    text-align: center;
}
.tdv-tab.is-active .tdv-tab-badge { background: #dbeafe; color: #1d4ed8; }

.tdv-assets-controls {
    display: flex;
    align-items: center;
    gap: 16px;
    margin-bottom: 12px;
}
.tdv-assets-link-btn {
    border: 1px solid #2563eb;
    background: #2563eb;
    color: #fff;
    border-radius: 8px;
    padding: 7px 14px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}
.tdv-assets-link-btn:hover { background: #1d4ed8; }
.tdv-assets-msp {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 13px;
    color: #475569;
    cursor: pointer;
}
.tdv-assets-list { display: flex; flex-direction: column; gap: 8px; }
.tdv-assets-empty { color: #94a3b8; font-size: 14px; }
.tdv-asset-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 10px 12px;
    border: 1px solid #e2e8f0;
    border-radius: 8px;
    background: #fff;
}
.tdv-asset-main { display: flex; flex-direction: column; gap: 2px; min-width: 0; }
.tdv-asset-name { font-weight: 600; color: #0f172a; }
.tdv-asset-meta { font-size: 12px; color: #64748b; }
.tdv-asset-side { display: flex; align-items: center; gap: 10px; flex-shrink: 0; }
.tdv-asset-account { font-size: 12px; color: #64748b; }
.tdv-asset-child-badge {
    font-size: 10px;
    font-weight: 700;
    text-transform: uppercase;
    background: #fef3c7;
    color: #92400e;
    border-radius: 4px;
    padding: 1px 5px;
    margin-left: 4px;
}
.tdv-asset-unlink {
    border: 1px solid #fca5a5;
    background: #fff;
    color: #b91c1c;
    border-radius: 6px;
    padding: 4px 10px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
}
.tdv-asset-unlink:hover { background: #fef2f2; }
.tdv-field-linked-assets { cursor: pointer; }
.tdv-field-linked-assets:hover { box-shadow: 0 0 0 2px #c7d2fe; border-radius: 6px; }

/* ---- Phase 7: responsive (rail → drawer < ~1100px, single column < ~700px) ---- */
/* Hero pills live in .tdv-hero (separate from the rail) so they stay visible at
   every width. The existing ⟷ toggle adds .is-collapsed; below 1100px that
   slides the rail off-canvas as a drawer (default open), reusing the same
   control with no extra JS. */
@media (max-width: 1100px) {
    .tdv-rail {
        position: fixed;
        top: 0;
        right: 0;
        height: 100vh;
        width: 340px;
        max-width: 86vw;
        background: #f8fafc;
        border-left: 1px solid #e2e8f0;
        box-shadow: -8px 0 24px rgba(15, 23, 42, 0.12);
        overflow-y: auto;
        padding: 16px;
        z-index: 900;
        transform: translateX(0);
        transition: transform 0.2s ease;
    }
    /* Collapsed = drawer slid away (main area gets full width). */
    .tdv-rail.is-collapsed {
        flex-basis: 0;
        width: 340px;
        opacity: 1;
        overflow-y: auto;
        transform: translateX(100%);
    }
    .tdv-main { width: 100%; }
}

@media (max-width: 700px) {
    /* Single column: rail stacks under the main area, full width, always shown
       (the drawer/collapse behaviour is irrelevant when stacked). */
    .tdv-body { flex-direction: column; }
    .tdv-rail,
    .tdv-rail.is-collapsed {
        position: static;
        height: auto;
        width: 100%;
        max-width: none;
        box-shadow: none;
        border-left: none;
        padding: 0;
        transform: none;
        flex-basis: auto;
    }
    .tdv-pills { gap: 6px; }
    .tdv-header { flex-wrap: wrap; gap: 8px; }
}

/* ---- Phase 7: overflow menu + rail Actions card ---- */
.tdv-overflow-menu { min-width: 180px; }
.tdv-popover-option-danger { color: #b91c1c; }
.tdv-popover-option-danger:hover { background: #fef2f2; }

.tdv-attach-list { display: flex; flex-direction: column; }
.tdv-attach-upload {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 8px;
}
.tdv-attach-upload input[type="file"] { font-size: 12px; max-width: 60%; }
.tdv-attach-upload-btn,
.tdv-add-recipient-btn {
    border: 1px solid #2563eb;
    background: #fff;
    color: #2563eb;
    border-radius: 6px;
    padding: 5px 12px;
    font-size: 12px;
    font-weight: 600;
    cursor: pointer;
}
.tdv-attach-upload-btn:hover,
.tdv-add-recipient-btn:hover { background: #eff6ff; }
.tdv-add-recipient-btn { margin-top: 8px; }
.tdv-recipients-list { font-size: 13px; }